Refund policy

Cancellation/Refund/Exchange

  • Cancellation (cancellation of order)
    • If you wish to cancel, please apply for cancellation from the designated e-mail address. However, please note that we cannot accept cancellations in the following cases.
    • Non-cancellable conditions
      • If you do not receive a cancellation request within 48 hours after completing your order
      • For orders that have already started shipping
      • In the case of an order for "made-to-order products"
      • In the case of orders for products sold under special conditions, such as non-cancellable coupons (*1)
      • For orders marked as non-cancellable on the product page or campaign page (*1)
        • *1 The sales conditions are displayed on the product or campaign page, so please check them at the time of purchase.
  • Product returns/exchanges
    • If you wish to return an item, please apply for a return/exchange from the designated email address. After completing the application, we will inform you about the return method for returning or exchanging. However, we cannot accept returns or exchanges in the following cases. Please note.
    • In addition, the customer is responsible for the shipping fee when returning or exchanging.
    • Conditions for non-return/exchange
      • If you do not receive an application for return or exchange within 7 days after the product arrives at the customer.
      • Failure to ship within 7 days after our approval of the return request
      • Excessive returns (including, but not limited to, at least 5 or more items purchased at the same time or within a close period of time and 80% or more of the items purchased are returned).
      • If you wish to exchange for your convenience
      • If there is a feeling of use, damage, or stains on the product
      • If the product tag or accessories are lost
      • When the product is returned by a method other than the method specified by us
      • Items sold under special conditions, such as non-returnable coupons (*1)
      • In the case of orders marked as non-returnable on the product page or campaign page (*1)
      • Undergarments, swimwear, accessories, and other products that come into direct contact with the skin without going through underwear, etc.
*1 The sales conditions are displayed on the product or campaign page, so please check them at the time of purchase.
    *2 Please note that we cannot refund the shipping fee when the product is returned from ONLII ONLINE.

    • If there is a problem with the delivered product, such as when you receive a defective product or a different product.
      • We will respond by returning or exchanging the product. Please use the Return Request Form to request a return or exchange. After completing the application, we will inform you about the return method for returning or exchanging. However, please note that we may not be able to accept returns or exchanges in the following cases.
      • In addition, we will bear the shipping fee at the time of return or exchange.
      • If you do not receive an application for return or exchange within 7 days after the product arrives at the customer.
      • If there is a feeling of use, damage, or stains on the product
      • If the product tag or accessories are lost
      • When the product is returned by a method other than the method specified by us